A decade of helping people get access to financing
First Help Financial is an innovative and fast-growing auto finance company that has served customers with limited access to financial services for over a decade. Our mission is to provide fairly priced auto loans to consumers who are usually overlooked or mispriced by traditional financial institutions.
A decade of helping people
get access to financing.
Ask your dealer for a First Help Financial loan and enjoy benefits like customized, multi-lingual customer support.
We help you grow your business and serve your customers by making financing easy
Make your financing easy and get funded fast with personalized service
Multiple ways to participate
in our robust and sustainable
business model.
First Help Financial has built a profitable and innovative business that boasts significant growth. Financing partners are a strategic component of our business model. Please contact us if you are interested in partnering for growth.
We care about your happiness. We care about your growth. We care to create the right environment for you.
Get a fast-track job in technology, sales, operations, customer service, administration and other functions
WHO WE ARE
We are a family-owned and customer-focused company -an energetic group of individuals who come from all sorts of backgrounds, states and countries and who believe in achieving results for our customers and enjoy helping them along the way.
First Help Cares
We look to add value to our borrowers and their community by investing in our own capabilities, such as multi-lingual representatives, to better serve our borrowers and by investing directly in the community through support of organizations, such as Framingham Adult ESL Plus, that make a difference in our borrowers' lives.
Why Choose Us
We are deeply invested in providing you the customer service you deserve. From application to payoff, our multi-lingual representatives will work with you to help you understand your loan and resolve any issues you may have.
English, Spanish and Portuguese customer service
Full loan life cycle support, from application to payoff
Personalized final review to make sure you are well informed about your loan
First Help Financial is a great place to start or continue your career. Our fast-pace of growth offers an abundance of opportunity for team members to learn and grow. In addition, we offer a variety of benefits to help keep you motivated, comfortable and empowered to take advantage of all our opportunities - and we're always hiring so apply now to join our team!
401k plans with company match to help you save for retirement
Vision dental and health insurance packages with flexible spending accounts (HSA) for you and your family, short and long-term disability and parental leave paid time for your peace of mind
Performance cash bonus programs, challenging roles and projects, fun working environment including breakfast, extensive snacks, Friday lunches and happy hours and a modern recreation room
Testimonials
Ricky, Funding Associate
From the very beginning of my recruiting process, I realized how friendly the people at FHF were. I was really shocked (in a good way) to have been asked my hobbies. I liked that I got the chance to talk about video editing. It was awesome to see how the company really wanted to get to know me as a person. I love that this is an environment that is teaching me new skills such as a new language. Having peers and managers that support me in learning Portuguese shows that at FHF there is always room to learn and grow. These people also make me feel comfortable being myself and letting my personality show, which is sometimes clumsy but always laughing. In previous jobs, I remember time going so slow but here time always goes so fast because we work as a team and enjoy getting through our busy days. I really look forward to continue growing my career and sharing experiences with current and new team members that decide to join us.
Help our customers stay empowered to make good financial decisions by answering any questions or solving any issues they may run into during the life of their loan. Learn customer service, problem solving and teamwork.
Help customers get a loan they can afford for a car that is right for them by providing customers and dealers assistance in closing deals. Learn extreme attention to detail and teamwork.
Help FHF leadership and Operations teams be successful by ensuring we have the appropriate tools for success. Learn new efficiency tools and programming languages as the company grows.
Help analyze and match customers with loan terms that will allow them to succeed. Learn to assess risk and deepen relationships that allow for smart growth.
Help customer stay on track with their financial obligations by working with managers and teammates to find customized solutions. Learn problem solving, negotiation, customer service and teamwork.
Why Work With Us
Relationship-based lending tailored to your business
First Help Financial prides itself on building strong and mutually beneficial relationships with its dealer base. Our Outside Sales representatives, Credit Analysts and Funding Associates are always available on phone or email to help you close the deal and get funded faster. We strive to go the extra mile to differentiate ourselves from other lenders.
Innovative underwriting tailored to your customers
First Help Financial is focused on serving customer segments that are often overlooked by traditional financial institutions (recent immigrants, cash economy workers, first time buyers, etc.). We understand the limitations of some of our borrowers and use proprietary tools and processes to assess risk and finance these customers.
Fast Funding
Our funding team is experienced, professional, and understands the importance of quick turnaround time to payment. From our initial onboarding, we will strive to guide you through the funding process to make it as streamlined as possible. We accept documents by mail, email and fax.
Hands on Training
Our Sales representatives engage you and your staff in one-on-one training on how to use our program and help increase unit production. Whether you want to add value by closing a few more deals a month or focus entirely on our market, FHF’s reps are experienced at making sure you achieve those goals.
Easy Integration
We offer several options for receiving credit applications from your DMS into our system. We are integrated with DealerTrack, RouteOne and CUDL. We also have our own lending portal where you can submit applications directly to us without any cost.
How do customer's apply?
First Help Financial is an indirect auto dealer. This means we do not take applications directly from consumers. We do however have a large network of wonderful dealer partners we can put you in touch with.
How do I sign up my dealership
Please contact us at 781-474-5048 ext 4 so one of our dealer relationship experts can guide you through the on-boarding process.
What languages do your customer service reps speak?
We have friendly and courteous reps fluent in English, Brazilian Portuguese, Cape Verdean Portuguese and Spanish ready to help you with any questions you may have.
How do customer's apply?
First Help Financial is an indirect auto dealer. This means we do not take applications directly from consumers. We do however have a large network of wonderful dealer partners we can put you in touch with.
How do I sign up my dealership
Please contact us at 781-474-5048 ext 4 so one of our dealer relationship experts can guide you through the on-boarding process.
What languages do your customer service reps speak?
We have friendly and courteous reps fluent in English, Brazilian Portuguese, Cape Verdean Portuguese and Spanish ready to help you with any questions you may have.
