We are a family-owned and customer-focused company -an energetic group of individuals who come from all sorts of backgrounds, states and countries and who believe in achieving results for our customers and enjoy helping them along the way.
We look to add value to our borrowers and their community by investing in our own capabilities, such as multi-lingual representatives, to better serve our borrowers and by investing directly in the community through support of organizations, such as Framingham Adult ESL Plus, that make a difference in our borrowers' lives.
We are deeply invested in providing you the customer service you deserve. From application to payoff, our multi-lingual representatives will work with you to help you understand your loan and resolve any issues you may have.
First Help Financial is a great place to start or continue your career. Our fast-pace of growth offers an abundance of opportunity for team members to learn and grow. In addition, we offer a variety of benefits to help keep you motivated, comfortable and empowered to take advantage of all our opportunities - and we're always hiring so apply now to join our team!
401k plans with company match to help you save for retirement
Vision dental and health insurance packages with flexible spending accounts (HSA) for you and your family, short and long-term disability and parental leave paid time for your peace of mind
Performance cash bonus programs, challenging roles and projects, fun working environment including breakfast, extensive snacks, Friday lunches and happy hours and a modern recreation room
From the very beginning of my recruiting process, I realized how friendly the people at FHF were. I was really shocked (in a good way) to have been asked my hobbies. I liked that I got the chance to talk about video editing.
It was awesome to see how the company really wanted to get to know me as a person. I love that this is an environment that is teaching me new skills such as a new language. Having peers and managers that support me in learning Portuguese shows that at FHF there is always room to learn and grow. These people also make me feel comfortable being myself and letting my personality show, which is sometimes clumsy but always laughing.
In previous jobs, I remember time going so slow but here time always goes so fast because we work as a team and enjoy getting through our busy days. I really look forward to continue growing my career and sharing experiences with current and new team members that decide to join us.
Bilingual Customer Relationship Associate
Help our customers stay empowered to make good financial decisions by answering any questions or solving any issues they may run into during the life of their loan. Learn customer service, problem solving and teamwork.
Bilingual Funding Associate
Help customers get a loan they can afford for a car that is right for them by providing customers and dealers assistance in closing deals. Learn extreme attention to detail and teamwork.
IT Support Technician
Help FHF leadership and Operations teams be successful by ensuring we have the appropriate tools for success. Learn new efficiency tools and programming languages as the company grows.
Bilingual Inside Sales & Underwriting Associate
Help analyze and match customers with loan terms that will allow them to succeed. Learn to assess risk and deepen relationships that allow for smart growth.
Bilingual Collections Associate
Help customer stay on track with their financial obligations by working with managers and teammates to find customized solutions. Learn problem solving, negotiation, customer service and teamwork.
Copyright 2017 First Help Financial
First Help Financial prides itself on building strong and mutually beneficial relationships with its dealer base. Our Outside Sales representatives, Credit Analysts and Funding Associates are always available on phone or email to help you close the deal and get funded faster. We strive to go the extra mile to differentiate ourselves from other lenders.
First Help Financial is focused on serving customer segments that are often overlooked by traditional financial institutions (recent immigrants, cash economy workers, first time buyers, etc.). We understand the limitations of some of our borrowers and use proprietary tools and processes to assess risk and finance these customers.
Our funding team is experienced, professional, and understands the importance of quick turnaround time to payment. From our initial onboarding, we will strive to guide you through the funding process to make it as streamlined as possible. We accept documents by mail, email and fax.
Our Sales representatives engage you and your staff in one-on-one training on how to use our program and help increase unit production. Whether you want to add value by closing a few more deals a month or focus entirely on our market, FHF’s reps are experienced at making sure you achieve those goals.
We offer several options for receiving credit applications from your DMS into our system. We are integrated with DealerTrack, RouteOne and CUDL. We also have our own lending portal where you can submit applications directly to us without any cost.